How India's $54-billion BPO sector is being rewired by AI and Agentic AI

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How India's $54-billion BPO sector is being rewired by AI and Agentic AI - Business Standard

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This time, the disruption is not being driven by headcount, but by algorithms.

Artificial intelligence (AI) and its more autonomous cousin, Agentic AI, which can act independently and make decisions without constant human intervention, are rapidly reshaping the architecture of global outsourcing, redefining not only how services are delivered, but what services are even needed.